“Between stimulus (what is happening) and response (our response to that situation) there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.”
I see you are quite upset about this situation, am I able to set up a time to catch up with you when I can better respond to your request?
I understand you are upset about this situation, however while you are shouting, I am unable to help you get to the bottom of it or come up with a solution.
I am really keen to understand this situation better, perhaps you can tell me about what has happened so we can maybe come up with some ideas together