As I travel around training organisations and clients in the art of communication, I am convinced more and more of the essential nature of it.
When the skill level doesn’t match the role title or job description, there are systemic problems throughout an organisation. The impact can be far reaching and recovery is difficult.
If a manager or leader can’t or doesn’t communicate in a healthy and positive way, organisations struggle on a constant hamster wheel of trying to fix a stressed culture.
You will see any or all of the following:
- Lack of trust, at least in one area- lack of trust spreads like a cancer
- Lack of engagement and loyalty, retention
- Lack of productivity, increased sick days, and well-being of staff
It surprises me that communication training is often seen as a ‘nice to have’ if we have the budget, or ‘soft skills’ or lets do a course and sort it all out in one day and one hit
Companies are running well-being programs, engagement programs, and resilience programs. They are all the buzz words of the time. Leaders know there are issues and are scrambling to fix things. These are great programs I am sure and from what I know of some that are out there, some touch on communication along the way.
At the core of a good culture is a good communication strategy that everyone is on board with. Driven from the top but engaged with and committed to at every level.
Exceptional communication as a leader is a skill set that takes time, practice and lots of learning. It needs more than a token mention in a bigger program, it needs a plan, a coach sometimes, accountability, practice and building one skill at a time
If you want to see happy, healthy teams, achieving their full potential, keeping them around long term take a quick look at your communication internally.
If it is OK, and could be better this is a great time to do some work, when things are really broken it is alot more costly and time consuming to fix.
This also fits alongside any growth strategy, because if your internal communication is not good, cracks will show on the outside to
Simon Sinek says it well:
“Customers will only love your organisation or company as much as your employees do!”
Time to start focusing on communication as an essential skill, that as technology use grows, we are going to need more of, because humans will always need real interaction, connection and the need to feel valued, and a sense of belonging.